Network Operations Engineer

Contract to Hire

Minnetonka, MN

protocols, microprocessors, SAN, FAQs, HSM, CISSP

 

We are looking for an experienced Engineer for a contract to hire opportunity in the Minnetonka, MN area.

Responsibilities:
• Work with Level 1 24/7 call-center support team to ensure escalated issues are resolved quickly and efficiently.
• Provide Level 2 technical support through troubleshooting, diagnosing, and resolving complex customer cases in a timely manner over the phone, email, or through company technical case management system. 
• Interface with other technical support personnel, engineering and product management to escalate and resolve issues.
• Raise any product defect found to the appropriate engineering personnel at company by filing bugs via appropriate bug tracking systems.
• Provide system and device configuration recommendations, support for firmware API and software drivers / applications, problem report tracking, and lead technical discussions during any regularly occurring status meetings and product planning discussions. 
• Participate in conference calls with Customers and Sales/FAEs as necessary
• Maintain daily updates on the progress in the database on customer issues.
• Responsible for tracking ALL technical issues until fully resolved.
• Replicate issues and testing customer configurations in a lab environment.
• Author technical knowledgebase articles (FAQs) for use by customers, other technical support personnel, and partners based on closed issues.
• Develop training materials on your designated subject matter area of expertise
• Review and provide feedback on company technical documents, specifications, manuals, app notes, white papers, product briefs, etc.

Requirements:
• Thorough understanding of computer networking and storage standards and technologies.
• Understanding of client/server computing, I/O software stacks and operating-system architectures.
• Able to drive and sustain best-in-class technical support/engagements,
• Solid understanding of High-Performance Microprocessors / SoCs, Ethernet Switching, and Storage Area Networks.
• Must be able to create Technology Notes, White Papers, and FAQs
• Knowledge of, or familiarity with:
• Networking protocols, software, systems, and equipment
• C programming, troubleshooting, performance analysis in embedded systems or server environments
• Hardware Supported Virtualization, such as KVM, Xen, or VMware
• OS internals, binutils and C libraries in Linux, UNIX, xBSD, or similar operating system
• GNU tool chain, gcc, gdb.
• Device Driver/API development
• U-boot bootloader, UEFI
• Network security (IPSec/SSL) and/or Layer 2-7 applications
• Ethernet Networking Interfaces from 1Gbps to 100Gbps, Including MAC, PCS and Physical Layer
• Ethernet and Fibre Channel Switching Equipment and Analyzer Tools
• Debugging and measurement tools such oscilloscopes, logic analyzers, and protocol analyzers
• High speed communications protocols and interfaces such as XFI, XAUI, SGMII, PCI-Express, Fibre Channel, SCSI, Interlaken, DDR3/DDR4 SDRAM, etc.
• Datasheets and electrical / mechanical parameters

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.  This position does not qualify for sponsorship. 

NO THIRD-PARTY RESUMES PLEASE.  Applicant must be able to prove authorization to work in the US as part of Form I-9 verification.

If you are interested and available for this full-time position please use the apply process where you found this job or apply directly on our website at the following URL:  http://www.newtownsolutions.com/show_job.cfm?ID=00003512&SRC=NTS